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Mobility inside

Sundown RMV.Deutschland

When is the app going to be discontinued?

The app will be discontinued on April 2nd (last day of operations: 01.04.2024) and will not be available in Stores from this point onwards.

Until when is it possible to purchase single / day tickets?

Ticket sales (single and day tickets) will be discontinued on March 27th, 2024. Beyond this date, it will not be possible to purchase tickets in the app any longer.

Until when is it possible to purchase Deutschland-Tickets?

The sale of new Deutschland-Ticket subscriptions was already discontinued as of December 28th, 2023.

What happens to my active Deutschland-Ticket?

Active Deutschland-Tickets remain their validity for the month of its purchase and can be used within this time respectively. The active subscription will be prolongued until February 29th being March the last month of issuing and validity.

What happens to my subscription?

Your subscription will be terminated as of March 31st, 2024 and will not be prolongued. The cancellation will happen automatically, you have nothing to do. We will send you a cancellation confirmation via mail.

What happens to my account?

Your account will be automatically terminated by us as of March 31st, 2024. We will send you a written notice of termination by e-mail.

What happens to my personal data?

Your personal data will be deleted from all our systems after the statutory retention period has expired.

How will I be informed as an existing customer?

We will inform you directly in the app, by mail, e-mail and via an information section on our RMV website.

Whom can I contact in case of further questions?

If you have any specific queries, you are welcome to contact our customer service team directly via the Online-Serviceportal.

What is Mobility inside?

Mobility inside links transportation companies and associations throughout Germany for users to access their offers all in one app. They receive information on travel routes within the participating regions as well as between the regions with long-distance transportation and could book connections. The app includes not only local and inter-network public transport connections, but also sharing offers. The goal is to eventually unite all public transportation on one platform and to be able to plan all trips by bus, train, bike and car nationwide and book tickets door-to-door with a single app.

Which transport associations and companies or regions are participating in Mobility inside?

Participating transport associations / companies are:

App in general

Which offers does the app contain?

You can view travel connections throughout Germany (including sharing offers) and purchase public transport tickets in the participating regions. In addition, it is possible to purchase long-distance tickets from Deutsche Bahn (booking forwarded to the provider via the app).

Who do I contact if I have questions concerning the app?

Please use the contact options in the app, which you can find under "Account → Support → Contact us".

Does the app work offline?

No, unfortunately you cannot use the app offline, as a connection is required for the routing and ticket purchase functions. However, tickets already purchased are stored in the wallet and can be viewed without an active connection.

Do I need an account to use the app?

As soon as you have registered once, all offers such as ticket purchasing are available to you. The other functions of the app, such as connection information that does not require personal information, can be used without a user account.

Data protection

What is the “DSGVO”?

DSGVO is the GDPR in German. GDPR is the abbreviation for "General Data Protection Regulation". The GDPR is an EU law that regulates the protection of all individuals whose personal data is processed by other entities. In particular, the GDPR regulates the extent to which personal data may be processed. In addition, the GDPR regulates the rights of data subjects whose data is processed.

What is personal data?

"Personal data" is any information relating to a natural person who can theoretically be identified. In other words, personal data exists if conclusions can be drawn about an individual person based on the information. In addition to names, addresses or telephone numbers, personal data may also include device information (e.g. IP addresses). By contrast, information that relates solely to companies or things, for example, so that there is no reference to natural persons, is not personal data.

My personal data in the app is incorrect. Can I have the personal data corrected?

App users can correct or supplement the data they have entered themselves in the app (e.g., in the user account). When the data is mandatory, it cannot be deleted. In principle, app users can require their personal data to be corrected or completed by the respective app provider if the latter is incorrect or incomplete. The app provider must then follow suit if the legal requirements are met. The user can contact the relevant app provider and their contact details can be found in the app’s current data protection information.

Can I use the app without sharing my location?

Yes, you can use the app without sharing your location. You then enter the starting point and the arrival destination via the input fields. Without sharing the location, your current position cannot be determined and you cannot be located on the map.

Where can I find the data protection information?

You can find the privacy notice in the app under the following: "Account → Legal → Privacy Policy".

Does the app work according to the guidelines of the General Data Protection Regulation (DSGVO)?

Yes, the app is compliant with the guidelines of the General Data Protection Regulation (DSGVO).

I have not registered in the app. Will my personal data still be processed?

In principle, the app can also be used without registration/user account. In this case, under certain circumstances, the user’s personal data may nevertheless be processed, for example in the context of timetable information (e.g. location data). Detailed information on the scope of data processing can be found in the app's current data privacy statements.

Which access rights and personal data does the app require and why?

The app stores location data as well as personal data (including IP address, email address) for sending error analyses and crash reports to ensure the functionality of the app as well as for logging app usage to enable the improvement of app functionalities. Detailed information on the scope of data processing can be found in the respective current privacy information of the app.

Who processes my personal data in the app?

Detailed information about the various entities that process personal data in connection with the app can be found in the app's current data protection information.

What data protection rights do I have as a user of the app?

Detailed information on the various data protection rights can be found in the app's current data protection information.

How can I find out which of my personal data will be processed through the app?

Detailed information on the scope of data processing can be found in the app's current data protection information.

How can I limit how much data is processed within the app?

Under certain circumstances, app users can object to the processing of their personal data in the app. On one hand, users generally have the right to object to data processing for advertising purposes (see Article 21 (2) of the GDPR). If the respective app provider should (also) process the personal data for advertising purposes, the app provider may no longer process the data for advertising purposes after an objection. In addition, users also have the right to object to data processing under certain conditions (see Article 21 (1) of the GDPR). The prerequisite for this is that the user can demonstrate reasons that arise from their particular situation and speak against the data processing. In this case, the app provider may no longer process the data after an objection, unless the app provider, for its part, can prove legitimate compelling reasons for the data processing. Users can assert their right to object to the respective app provider. The contact details can be found in the respective current privacy information of the app.

How can I deactivate my account and delete my data?

Please make sure that you do not have any valid tickets or running subscriptions in your account. Once the deletion process has started, you will no longer be able to access your account and therefore no longer be able to use your active tickets/subscriptions in the app. If you would still like to delete your account, you can find this function under 'Account → Profile → Delete account'.
Alternatively, please contact customer service under 'Account → Support → Contact us' to have your account irrevocably deleted.

What happens to the user’s data after uninstalling the app?

In principle, app users can request that their personal data within the app be deleted by the respective app provider (see Art. 17 of the GDPR). If the relevant legal requirements are met, the app provider must delete the personal data. Under certain circumstances, however, the app provider may also be legally obligated not to delete the personal data, but to store it for a certain period of time.

Who can I contact if I have further questions about data protection?

If you have questions regarding data protection, you can always contact the respective app provider. In addition, the contact addresses for the data protection officer are stored in the app's current data protection information.

Routing

How do the settings affect my search results?

In the settings, you can select and deselect certain means of transportation. When one of them is deselected, it is no longer included in the search results.

The app maps multiple cities. Does it automatically detect where I am?

Yes, if you have agreed to sharing your location. If you have duplicate street names, it will first display the street of the city you are in.

Why do I not always see multimodal route suggestions?

Multimodal routes are suggested if they are a reasonable alternative to the classic public transport route. In addition, the starting point and destination of the route request must be in the business areas of the sharing providers and a vehicle must be available.

Do the multimodal route suggestions take into account the current traffic situation?

Yes, when we show you a route by car, the trip duration is adjusted to the current traffic situation.

Why are they not more sharing providers suggested in the app?

We currently have a cooperation with SHARE NOW, MILES, Tier, Voi, Call a Bike, Nextbike and MVG Rad München. Additional sharing providers will follow.

Are sharing offers also displayed for different stages of the journey?

No. They are initially offered as an alternative to a route. However, depending on customer feedback, a sharing offer could also be displayed for partial routes in the future.

Sharing provider

Do I have to register and log in separately with the sharing providers?

Yes, in order to rent a vehicle from a sharing provider, you must have the respective app installed on your device and have registered or logged into the sharing provider's app.

How do I receive the invoices for my rides regarding the sharing vehicles?

You will receive the invoice for trips regarding the sharing vehicles directly from the sharing provider.

Who do I contact if I have a problem with my sharing vehicle?

If you have a problem with a sharing vehicle, please contact the customer service of the respective sharing provider.

Ticket purchase

Which tickets can I buy in the app?

Public transport tickets of the participating partners can be purchased as one-way tickets and day tickets for adults. Long-distance tickets from Deutsche Bahn can be purchased via app forwarding for the time being. Offers from sharing providers (bicycle, car, etc.) are also taken into account in the app. These services are booked directly in the app of the respective sharing providers.

Can I buy a ticket for the entire route and different providers via the app?

No. Currently, it is only possible to buy tickets separately via the app. i.e. for each Mobility-inside partner individually. But: All tickets are collected in the in-app wallet, so that the entire journey can be viewed there in one glance.

What is the validity period of my Deutschlandticket?

By purchasing the Deutschlandticket, you are signing up for a subscription that can be canceled on a monthly basis. The ticket is automatically generated on the 1st of each month and is accessible in the app. The Deutschlandticket is automatically renewed for the following month.

Can I buy a Deutschlandticket after the beginning of the month?

Yes, you can purchase the Deutschlandticket at any time in the app's Ticket Shop. The purchased ticket is always valid for the current month. The €49.00 price is fixed and does not depend on the time of the month at which you purchase the ticket.

The Deutschlandticket subscription can also be purchased in advance for the first of the following month.

Can I also book the routes of "non-Mobility inside" participants via the Mobility inside app, e.g. Flixtrain, BVG, Nordwestbahn?

No, currently it is only possible to book tickets of participating transport companies / associations and sharing partners (here: by jumping into the app of the respective sharing provider).

Does the app require a shared location?

No, sharing the location is optional, but it helps you find the nearest stop. However, you can also enter the information manually.

How can I purchase discounted tickets?

Currently, the most common tickets, such as one-way tickets and adult day passes, have been displayed for sale. The ticket catalogue will be extended in future releases.

What are the tariff conditions for each ticket?

In the app, click on the "i" icon in the ticket to get the tariff conditions for the selected ticket. You can obtain further information on the fare conditions from the corresponding transport association for the respective tickets.

Can I load my annual pass into the app?

No, this function has not yet been implemented. Currently, the most common tickets such as one-way tickets and adult day tickets have been earmarked for sale. As we move forward, further types of tickets will be added to the catalogue.

I would like to buy the Deutschlandticket. However, I already have a monthly subscription from a local transport company. Will my existing subscription be automatically cancelled?

No. You can buy the Deutschlandticket at any time. Please note, however, that this is not an automatic cancellation of your existing subscription. Therefore, please cancel your subscription with a local transport company separately and on time.

Can I purchase the Deutschlandticket for several people (for instance, my children)?

At the moment, the Deutschlandticket can only be issued to the user registered in the app. In the near future, we also plan to enable the purchase of several Deutschlandtickets by one person that will be issued to the other passengers (e.g. children).

Do I need to have a subscription to be able to use Deutschlandticket?

The Deutschlandticket is a monthly cancellable subscription. The ticket can be easily purchased at any time via the app and can also be cancelled if needed.

How can I renew my Deutschlandticket?

By concluding the subscription contract, you have issued a SEPA direct debit mandate. That means you don't need to do anything else. The ticket fee for the new Deutschlandticket will be debited automatically on the 1st banking day of each month the earliest.

How can I turn off email notifications about ticket purchases?

We are legally obligated to send you the corresponding confirmation e-mail for every ticket purchase. Therefore, this function cannot be turned off.

Payment

How can I see that the payment process was successful?

In case of a successful payment process, you will automatically be taken to the ticket view. In addition, a purchase confirmation will be sent to you by e-mail. In case of an unsuccessful payment process, the ticket will not be displayed to you and you will receive an error message.

How can I pay for the Deutschlandticket?

The Deutschlandticket is charged in monthly instalments (without additional charge) (€ 49.00 per month). The amount is charged from the 1st month of validity by SEPA direct debit. The scheduled transfer of the monthly fee for the ticket for the following month takes place on the 1st bank working day of each month at the earliest.

What can I do if my ticket did not load correctly after purchase?

If you have an unstable internet connection, tickets may not load correctly. First, make sure you have a stable internet connection and refresh the ticket section. If this is not successful, you should restart the app or log in again.

I don't have a Deutschlandticket in my app, even though I have a subscription contract. What could be the reason for that?

If the contract has been properly concluded, the Deutschlandticket will be available in the app on the first day of validity. If you do not find a Deutschlandticket in your app despite a valid contract, this could be due to the following reasons:

How do I get an invoice for my tickets?

After purchasing a ticket, you will receive a purchase confirmation and the invoice for your tickets via email.

Can I cancel a ticket after I have purchased it?

Your customer center will be happy to answer any questions regarding cancellation. Please note that mobile tickets are valid immediately after purchase and therefore cannot be exchanged. You can find the contact details of the customer center under → "Account → Support → Contact us".

Can I exchange a ticket after purchase?

As digital tickets are valid immediately after purchase, an exchange is excluded.

How can I change the payment method?

Currently, tickets can only be paid by SEPA direct debit. We are working on integrating other payment service providers soon.

How can I add a new SEPA mandate?

Under 'Account → Profile → Payment method → Add payment method', you can add a new SEPA mandate. This function is currently only available for single tickets.

Please note: To change a SEPA mandate for your ongoing Deutschlandticket, you currently need to cancel the subscription. Please re-order the Deutschlandticket afterwards and use the new SEPA mandate to purchase the Deutschlandticket.

Who can I contact if I have further questions regarding payment?

Please contact the respective payment service provider directly if you have any further questions.

What happens if my cell phone is stolen?

To prevent tickets from being purchased via the account on your stolen cell phone in the event of theft, you have the option of triggering a global deregistration. To do this, please contact customer support with the email address you use to trigger the deregistration on all devices.

Cancellation of the Deutschlandticket (D-Ticket)

How can I cancel my Deutschlandticket and what is the cancellation period?

You can cancel your Deutschlandticket at any time in your app via 'Account → Support → Cancel subscription'. You can cancel your Deutschlandticket subscription by the end of each month. Please note the applicable cancellation period (see General Terms and Conditions/Subscription Conditions).

Cancellation period according to the Deutschlandticket tariff conditions: The cancellation must be made by the 10th of the current calendar month to the end of the current calendar month. Example: If you cancel by 10th of May => the end of the subscription is 31st of May. If you cancel on 11th of May or later => the end of the subscription is 30th of June.

Can I cancel my Deutschlandticket due to particular circumstances ("special cancellation")?

Yes. Due to special and/or unplanned circumstances, you can cancel your Deutschlandticket subscription immediately. Special circumstances include, for example, moving abroad, serious illness or death. In this case, please contact our Customer Support for the relevant proof.

During the journey

Which means of transport can I use with the ticket?

You can use all means of transport of the selected transport association in the respective tariff zone.

What are the areas of validity of the Deutschlandticket?

The Deutschlandticket is valid nationwide from the beginning till the end of the month in the 2nd class in all participating means of public transport. The use of long-distance transport is excluded. There are no transport regulations.

Where in the app can I find my active or expired ticket?

You can find activated tickets under the tab "Bookings". Expired tickets will still be displayed in this tab for three hours after their validity. After that, ticket purchases can only be viewed by requesting an invoice and via the email confirmation of the ticket purchase.

Is my mobile ticket transferable?

All tickets have the purchaser's name on them and are therefore non-transferable.

What can I do if I have no reception at the ticket control?

Basically, all tickets are also stored locally and can be found under "Bookings" in the app. If the ticket cannot be accessed due to reception problems, you should restart the app as soon as you have reception again.

What happens if my battery runs out during a ticket check?

You must ensure that you always have sufficient battery power to show your ticket during the journey.

What happens during a ticket inspection if I forget my Deutschlandticket or can not show it (e.g. mobile phone battery empty)?

In this case, you are generally travelling without a valid ticket and the regulations of the respective transport company for travelling without a valid ticket apply. This may result in the issuing of Unpaid Fare Notice. Please inform yourself about the specific policies and implications at the respective transport company.